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Virtual Background - Window 10 version not supported

BobA
Listener

Getting a message that virtual background not supported by Window 

Edition Windows 10 Home
Version 20H2
Installed on ‎5/‎7/‎2021
OS build 19042.1466
Serial number YJ00V6GL
Experience Windows Feature Experience Pack 120.2212.3920.0

 

Any work around?

1 REPLY 1

jeremyjustin
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @BobA thank you for your post here on the Zoom Community! I am leaning towards this issue having something to do with the processor/CPU in your computer, especially if it's not an Intel variety. Can you please see what kind of processor you have and then compare against this support article? https://support.zoom.us/hc/en-us/articles/360043484511. If you scroll down you can see "Windows" and the section below will talk through the different scenarios (the "Video without a physical green screen" section should be what you want). 

 

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!