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Video not working

jmf
Observer

During a video conference the light of my camera stays ON but there is no video. I checked the app camera and it is working, but not in a zoom conference. Can anybody help me?

1 ACCEPTED SOLUTION

jeremyjustin
Community Champion

Hi @jmf thank you for your post here on the Zoom Community! I have seen this issue before and wanted to offer some thoughts

- occasionally you may have another app open that is using the camera and tying up the camera in such a way that it can't be shared with other apps. Microsoft Skype for example is one I have seen do this. If you can completely exit out of any apps that might be using the camera and try Zoom again that would be great. 

 

Also, you can go into your Zoom client settings

jeremyjustin_0-1643384218573.jpeg

 

You can even do this when you are not in a meeting. Click on Video, and you will see some camera choice options there. If your camera is recognized by Zoom you will see a small picture of yourself in camera. 

 

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

View solution in original post

5 REPLIES 5

jeremyjustin
Community Champion

Hi @jmf thank you for your post here on the Zoom Community! I have seen this issue before and wanted to offer some thoughts

- occasionally you may have another app open that is using the camera and tying up the camera in such a way that it can't be shared with other apps. Microsoft Skype for example is one I have seen do this. If you can completely exit out of any apps that might be using the camera and try Zoom again that would be great. 

 

Also, you can go into your Zoom client settings

jeremyjustin_0-1643384218573.jpeg

 

You can even do this when you are not in a meeting. Click on Video, and you will see some camera choice options there. If your camera is recognized by Zoom you will see a small picture of yourself in camera. 

 

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

Hi

I've tried this and my camera works in test mode under settings, but I cannot be seen on video calls nor can I see others on those calls.

 

Should I try to reinstall everything? Any other thoughts?

 

Regards

 

Hi. Tried your recommendations but they did not work. Updated Zoom, uninstalled and reinstalled it. Checked my Lenovo laptop which says the camera is working properly. I can see the camera light but there isn't an image of me and  no one can see me. I saw posts about Lenovo but it only gives info up to Windows  10. I have Windows 11.  Any thoughts?

Passando pelo mesmo problema. Windows 11, laptop lenovo e a câmera fica escura. Já está me dando uma dor de cabeça não resolver isso. Teria suporte do zoom ou talvez tentasse o Lenovo site..I don't know. Preciso dar aulas e não abre o vídeo. 

I finally called Lenovo. They did the same things that I  did, but for some reason, when Lenovo support did it, it worked! So far, I'm not having  the problem. I'm keeping my fingers crossed.