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Video Stuck in Processing

ktolsch
Listener

I have a video that I need today for training purposes.  It seems to be stuck in processing after 6 hours.  Have not had this before.  Ideas on how to solve?

1 REPLY 1

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@ktolsch , I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new.

 

Support team may have a way to release the stuck process backend for you to be able to retrieve it.

 

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Cheers!