Video Completely Blurred When Using Blur Background

[scottharris]

When I try to use video, if I don't use any background & effects, my video works fine.  If I choose to blur the background, my entire video is blurred, including my image/video feed.  If I choose a background, the video feed from my camera is not shown, only the background.  

I am using version 5.17.11 (31580).  I am using an Intel based Macbook Pro running Sonoma v14.4.1.  

[EchemChemE]

I'm encountering the same issue. Same Zoom version, macOS version, and also Intel based Macbook Pro.

[km_mc]

Same exact versions of app and OS, same result of background blur not detecting my face. 

[scv]

I'm seeing the same issue, I'm on the same version of both Zoom 5.17.11 (31580) and MacOS Sonoma 14.4.1 (23E224)

[rookie11]

seeing the same issue on  Zoom 5.17.11 (31580) and MacOS Sonoma 14.4.1. The blur background and virtual background features are completely unusable now. 

[scv]

I downgraded to Zoom 5.7.1 and the problem went away, but not immediately, it took a few hours. So I'm not sure if the downgrade actually helped but I don't want to upgrade to the latest despite the repeated reminders until Zoom gets to the bottom of this issue.

[scottharris · Accepted solution]

SOLVED

The latest version of Zoom has corrected the issue.