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User has a basic plan when he should have Enterprise.

LeoOtsukare
Listener

Hey everyone I am a IT support specialist at a Architectural firm and I have a user who for some reason has a basic plan assigned to him and his called keep getting cut short when he should have an Enterprise account. I know that he has already tried signing back out and back in. Would like some insight into this please.

2 REPLIES 2

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Quick things to check:

  • Are they set to be a Licensed user in the Zoom admin portal?
  • Are they signed-in to the correct account? Often users will accidentally sign in to their personal account. 

LeoOtsukare
Listener

Yeah, He is signed through SSO with our @domainname.com. Ill have to check the admin portal.