User Setting not working as intended

[Tolgs]

Hey guys, I have a user in our tenant, that has turned off "only authenticated users allowed", which is a setting we allow in our tenant.

Unfortunately, no matter how we test it, externals still need to have a Zoom account in order to join her meeting.

I am troubleshooting against walls, and do not know, where else to look.

In the screenshot, you can see the setting, I am talking about.

Thanks in Advance

[Frank_TB]

Hello,

Please read this if you haven't already done so;

https://support.zoom.us/hc/en-us/articles/360037117472-Configuring-authentication-settings-and-profi...

Is the ability to allow authentication exceptions enabled?

Regards

If my reply helped, don't forget to click the accept as solution button!

[Tolgs]

Hey Frank, thanks for answering.

I looked into your link and am not sure, how to resolve our issue with that. We have 3 users with the same settings. If 2 users create a meeting, an external does not need to have a Zoom account to join. 

For some reason, if that one user creates a meeting, externals will be prompted to create one.

How can we normalize those settings, that everyone has the same outcome?