You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2021-10-21 04:43 AM - last edited on 2022-02-11 09:56 AM by Bri
I've had a free basic account for a year or so (email address A). I've just got a new job, and my workplace has given me a license as part of their Enterprise account (email address B). However, I am unable to sign out of my basic account, which has somehow become partially linked to my workplace.
I click LOG OUT, but every time I visit workplace.zoom.us I'm still signed in with email A.
I click SIGN OUT FROM ALL DEVICES, but every time I visit workplace.zoom.us I'm still signed in with email A.
I have logged out of and uninstalled my desktop client, I have removed zoom.us from my browser history, removed all zoom cookies, cache, etc, restarted the computer, but every time I visit workplace.zoom.us I'm still signed in with email A. How is this even possible?
How do I log out of email A and log in with email B? How do I unlink email A from my workplace account?
Any help and advice gratefully received.
2021-10-21 04:55 AM
I am not familiar with workplace.zoom.us - this actually does not appear to be a valid name - at least from the outside.
Are you able to login to the regular Zoom URL - like https://zoom.us/profile?
Have you tried a private browser window?
If your Address A account has truly been adopted into your Address B organization, you may need to ask the Address B Administrator to unlink it at ad Admin level? Did you ever provide your Address A account info and agree to link from your end?
2021-10-21 05:23 AM
I am not familiar with workplace.zoom.us
Right, sorry, that was just an example to avoid me publicising my actual workplace's custom zoom link.
I can log in to zoom.us (without the custom subdomain) as Address A. It shows me as having a basic account, with all the associated limitations, but as a member of my workplace's Enterprise account. I am unable to delete the account.
I cannot log in to zoom.us (without the custom subdomain) with my workplace details.
I can log in to workplace.zoom.us with my workplace details on a private browser, which surely means that there's something in my normal browser that's keeping me logged in with Address A, but what? That's malware-like behaviour, isn't it, if I'm clearing the zoom.us cache / history / cookies?
Anyway, thanks for the reply, I'll see if the workplace admin can remove Address A from their system.
2021-10-21 05:37 AM
Are you using an organization provided computer, or are you in a domain-controlled environment? Such a setup could easily redirect your logins (or detect your local login) - but it does also sound like your account has been adopted into the Enterprise account.
2021-10-21 06:34 AM - edited 2021-10-21 07:04 AM
I'm working remotely on a personal desktop. I've tried changing the sign-in address to be Address B, but get an error that Address B is already in use. But even aside from the issue of Address A being linked to the Enterprise account, surely I should be able to log out? Where on my computer is the information being stored to keep me logged in?
Edited to add: now, bizarrely, regardless of whether I go to zoom.us or workplace.zoom.us, I have no way of changing the password or updating an email address. There's no option in the account profile settings. I have no idea where the password is being stored, as I deleted it from Firefox.
2021-10-21 02:14 PM
Hi @simon773 ! So sorry to hear you're having trouble logging out. Have you tried switching to a different account?