Unable to Install Updates Code 10002

[CoachJane]

Has anyone received this Error Code when they are either installing Zoom for first time or trying to update Zoom?

[Frank_TB · Accepted solution]

Hello,

Zoom installation error code 10002

This error occurs because of the following scenarios:

• The source link of the Zoom installer package is broken.
• Your antivirus software has quarantined files that have been downloaded by the Zoom installer.
• Your macOS desktop client fails to perform an auto-update.

More details can be read at the related support article;

https://support.zoom.us/hc/en-us/articles/5719629878413-Zoom-installation-error-code-10002 

Regards

If my reply helped, don't forget to click the accept as solution button!

[christalsnyder]

Dead link.

[christalsnyder]

The link you provided does not work.

[RN]

Hey @christalsnyder @zoom_is_piece_o here is the updated link https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0070039

[moi2002]

hello , yes the same code and impossible to update under Mac Ventura 17 

[Aishatlawal]

Unable to install

[zoom_is_piece_o]

Really hate zoom's inadequate customer support. No solution, just some vague description and a broken link.

[pitchman]

I just re-installed the whole entire app and it works fine now.