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Sign in screen not showing

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valantino
Listener

‎2022-02-03 10:08 AM

when i go into the zoom app and press sign in the screen is blank and it only gives me the option to switch to default or government users

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RN
Zoom Moderator
Zoom Moderator

‎2022-02-03 11:07 AM

Hey @valantino, mind capturing a screenshot of what you're seeing? Could you try uninstalling and reinstalling the Zoom desktop client to see if that fixes the issue? To uninstall please follow this help article https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom and to install again just go to zoom.us/download, let me know if you're able to sign in afterward 🙂

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Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

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RN
Zoom Moderator
Zoom Moderator

‎2022-02-03 11:07 AM

Hey @valantino, mind capturing a screenshot of what you're seeing? Could you try uninstalling and reinstalling the Zoom desktop client to see if that fixes the issue? To uninstall please follow this help article https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom and to install again just go to zoom.us/download, let me know if you're able to sign in afterward 🙂

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️
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valantino
Listener
In response to RN

‎2022-02-03 02:38 PM

This is what happens. It wont let me uninstall it

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