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Recording to Computer didn't work?

Sorka
Newcomer
Newcomer

‎2023-10-09 07:48 PM - last edited on ‎2023-10-13 10:16 AM by Community Moderator | Employee

Hi -  Thanks for any help.

 

1)  Twice this week, recordings I marked "Save to Computer" were not saved.  This has never happened before.  I don't think I did anything differently.  Any ideas?

2) Of course, I sought Tech Support and none exists for my Pro account - just a chat bot that is useless.  I tried to find out how much more I would need to pay to even access Live Chat and could not figure it out at Plans & Pricing.

 

Regards,

Susanne

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AudRameckers
Newcomer
Newcomer

‎2023-10-11 08:39 AM

Hi!

I have experienced the same. So I tried saving it in the Cloud with gallery view. So my students can watch the recording. Unfortunatly it only shows in speakers view! Very annoying. I am sorry this is not an answer to your question. Just letting you know the same is happening to me.

 

Best regards,

Aud

#recording #galleryview #education #help #zoomsupport

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