Recording to Computer didn't work?

Hi -  Thanks for any help.

1)  Twice this week, recordings I marked "Save to Computer" were not saved.  This has never happened before.  I don't think I did anything differently.  Any ideas?

2) Of course, I sought Tech Support and none exists for my Pro account - just a chat bot that is useless.  I tried to find out how much more I would need to pay to even access Live Chat and could not figure it out at Plans & Pricing.

Regards,

Susanne