Requests for Code When Logging in to an Account

[PastorRoy]

We have a business account that is used by our small groups and some other ministries. Some of the ministry leaders keep getting and error message asking for a code when logging in to the user account assigned to them. It happens even if they are using the same device each time. What is the solution to this?

[ZoomZoom]

Hi,

I believe you are referring to the One Time Password. You can read more about it here: https://support.zoom.us/hc/en-us/articles/6188435206157-Verifying-your-account-via-one-time-password... 

But if you want to disable it, the short of it is:

• Set up two-factor authentication (2FA)
• Switch your login method to use Google, Apple, or Facebook
• Set up single-sign on (SSO)

If you cannot use a phone number for the 2FA, Gmail login might be the next best thing.

Hope it helps.