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Recurring meeting in Zoom creates NEW calendar in Outlook 365

nonprofittechie
Listener

This seems to be a new issue for us and I'm trying to figure out if it's a bug on Zoom's end or Microsoft's end.

 

We use Office 365 and thus Outlook for calendar.  We have several recurring meeting series in Zoom that require registration.

 

 

Once registered and download the ics file to add to Outlook, these recurring meetings are suddenly creating a NEW "Untitled" calendar in our Outlook calendar and adding the recurring even there.  See screenshot.

 

If we create ONE Zoom meeting requiring registration, this does not happen.  It has only begun happening on recurring meetings AND these recurring meetings have been created for quite some time, they are not newly created events in Zoom.

 

Please advise.  Thank you.

2 REPLIES 2

YammieJammie
Listener

I, too, am having a similar issue. I recently set up a Zoom meeting with multiple occurrences with the option selected for "people register once and can attend any." I tested registration for this/these event/s and after I submitted my registration, the page loads and accepts my registration and shows me my link to join the meeting. This is all fine. The problems arise when I click on "Add to Calendar." I select the Outlook .ics file, and when I double-click to open the .ics file a window appears in my Outlook asking me, "Do you want to open this calendar as a new calendar or import its items into your calendar?"

 

I suppose it recognizes the file as a whole calendar since it has multiple events, but can anyone confirm this? Specifically, what is the difference between "Open as New" and "Import?" Picture attached. 

JRaveyts
Listener

I can confirm I have the same issue and it is very disturbing to see that there hasn't been a solution in place yet.
I was working with a template, reached out to Zoom support and they advised me that the issue was because I was working with a template. I then recreated all the meetings from scratch once again, just to come to the same issue.
The result is that many of the attendees are missing the reminders as they don't have the info on their main calendar, so basically there is no point to almost even have these meetings... How can this be resolved?