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Zoom AI Companion2022-12-23 12:27 AM
Dear ZOOM,
Thank you for your hard work and service.
Herein I provide you with the screenshot of my problem (the picture), so you or anybody can help me find the solution.
I tested the ZOOM video with my external camera and I have still the same issue.
Previously, I tried to examine my built-in camera with the camera app. on my laptop and used different video conference platforms, but I do not have this problem. This happened since I updated the ZOOM app. I already uninstalled and reinstalled the app, but I still got the same problem. It run normally for a few seconds then the problem appeared, then I stopped my video and started again - it was normal for a few seconds again, and the problem appeared, and on, and on. Would you please kindly help me out?
Thank you so much,
Regards.
2022-12-23 07:41 AM
Hi! I've had the same issue ever since I updated Zoom a couple of days ago. I restarted everything as well and still have the same problem. Did they give you any solution or contact you?
thanks.
2022-12-23 04:03 PM
Hi Clodi! Unfortunately, they have not contacted or replied to me yet. Hopefully, they notice this question and/or somebody in the community can help us with the solution. If you happen to know something about this, please write me here, Clodi.
Thanks!
2023-01-05 11:17 PM
Hi, Clodi!
I figured out how to have a good video display. I uninstalled the app. and installed version 5.12.
Hope that helps.
2023-01-14 11:38 PM - edited 2023-01-14 11:46 PM