What's New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases.

Register Now
Showing results for 
Search instead for 
Did you mean: 

My Virtual backgrounds cannot work as normal!!!


When I opened  the green screen, it showed virtual  background. And the virtual  background cannot fix by the automatically or customisation. When I used customisation, part of virtual background  has transparency and cover my face.  Auto background cannot work. 


I am using ZOOM 5.9.1 (3506)

MacBook Air(macOS Catalina 10.15.7


Community Champion

Hi @AALL thank you for your post here on the Zoom Community! When you are in your settings for Virtual Background, it sounds like you have the box checked for "I have a green screen" but if you don't have a physical green screen behind you, checking that box will throw the Zoom client off. Could you check your settings and see if this box is checked


And if so, go ahead and uncheck it?  Let's see if that is the culprit. 


If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!