Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Dear Zoom's teams
I am having busy days studying and working with zoom. But every time I join a meeting, the video from the host and other participants is laggy with low frames per second (FPS) (lower than 15), and the video resolution decreases to 320x180
After having checked the statistics, I found out that the meeting latency is always higher than 300ms and the average packet loss is >20%, Additionally , i don't see signs of running out of computer resources
First, I thought it was my internet connection the problem, then I did a speedtest using speedtest. net, the result shows that my internet speed was above 30Mbps, I have used big services like Facebook, Apple, Microsoft,..etc normally without any problem
Also, sometimes i got kicked out of the room for no reason (My friends and other participants too!) and Zoom said connecting....., i have waited for hours then it said "Unknown error"
P/s: THIS IS NOT JUST MY SITUATION, LOTS OF MY FRIENDS AND COLLEGES ENCOUNTERED THIS PROBLEM TOO, WE WANT THE ANSWER
I don't know why? This decreased my experiences and i'm not happy with that!
The thing I noticed from your post is that you are from China but for some reason, your calls are getting connected via the US data centers. It is my best guess that it's happening because of the call routing which is happening via the US data center. If you are a pro user, you should be able to select data center for your connection.
Check this link: https://support.zoom.us/hc/en-us/articles/360042411451-Selecting-data-center-regions-for-hosted-meet...
Well....I'm using free account, and I'm NOT the host for most of my meetings. The meeting host mostly my school's admin and my company's boss and they both not good at tech and because of COVID so I can't reach them. Is there a way to solve this without pro account?
Oh, and I'm actually from Vietnam not China (Singapore's data center would be best for me)
I’m in Australia and I’m having the same problem, “low bandwidth” warning but my speed test is consistently 60 mbps+.
We have run up to 4 or 5 Zoom meetings in the house at one time with no problems until about 3 or 4 weeks ago then suddenly not even 1 meeting on its own will show participants video or share screen. This is the same whether on a mobile device or Windows desktop.
My problem was resolved. My internet provider also checked and said everything was ok. I persisted and one of the tech guys went through and did a whole lot of resets etc, just stabbing in the dark - nothing changed.
Eventually he spoke to a colleague and they found a “setting” that had changed in a background update on their end. They changed it and I have had no trouble since.
It took about a hour or so on the phone and a tech guy who wouldn’t give up, but I could have kissed him when he sorted it.
I would also like to know what settings were changed to fix this poorly written error message. All help would be appreciated since it annoys users in our business and makes them think there is an error when none ( at least with bandwidth) doesn't exist.