Keynote and Powerpoint slides not loading as virtual background

[akubrin]

I'm trying to use Keynote or PowerPoint slides as a virtual background for a meeting.

When I try to load the slides, I get a message reading: Unable to import <slide-deck>.

How do I fix this problem?

I'm running Mac OS Sonoma 14.2.1, Keynote 13.1, and Zoom 5.16.10.

The troubleshooting steps are to restart Keynote and open the slide deck in Keynote, but these steps are not helping.

[Frank_TB]

Hello,

in regards to Keynote what file type is your Keynote presentation saved as?

Keynote can save as a 'package' (see screenshot). If you change this to the file type 'Single File', Zoom will work fine with the presentation file.

 
Here is a link to a Zoom support article that explains how to use slides as a virtual background:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067697 

Regards

If my reply helped, don't forget to click the accept as solution button!

[akubrin · Accepted solution]

Hi Frank,

I think I found the solution. The answer was to enable full disk access for Zoom. Now the slides are loading.

Thanks for responding to my post.