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Invitations not received by contacts

Gym46
Listener

Invitations are not being received by contacts after being sent from zoom

3 REPLIES 3

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @Gym46 

 

Please check this guidance: https://support.zoom.us/hc/en-us/articles/360032808951-Not-able-to-receive-emails-from-Zoom

 

You can ultimately contact Support and ask them to check the bounce list.

 

 

seedlingpsych
Listener

"Not able to receive emails" is a different problem from one's Zoom invitations not being received.  In my case, everything was fine when I last saw my clients in Nov. 2021.  When I returned from vacation in Jan. 2022, the same clients who always received my Zoom inviations in the past, no longer receive the ones that I send them now.  What is going on and how can I get it fixed?

kathiella
Listener

I have the same problem and unable to fix it.  About 50% of the time, when I schedule zoom calls, the invite is not getting to the person.  I then have to go in and resend it which is a double step.  I have tested it with my email addresses and two of the three receive the invite. This never used to happen.  what could it be?