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How to remove cameras from drop down list from video camera setting in Zoom App.

shahbaz63
Listener

I have uninstalled both the camera option (Snap & Xpression) but they still show in the drop-down list. Does anyone have info on how to remove these cameras from the drop-down list? #curious

 

Refer the attached image for more detail. 

1 ACCEPTED SOLUTION

Iris
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello,

In this case, maybe the cameras did not uninstall successfully. If you are using mac, can you please please check below file path to see if the cameras are there: /Library/CoreMediaIO/Plug-Ins/DAL

View solution in original post

14 REPLIES 14

Iris
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello ,

After you have uninstalled these two cameras, have you tried to sign out and re-sign in?

Yes, I have even uninstalled the Zoom app & reinstalled it, didn't work. 

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @shahbaz63 , 

After uninstalling those virtual cameras, have you restarted your computer? Often those devices are not fully removed from the system until a restart has been done. 

Yes, that didn't work. 

Iris
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello,

In this case, maybe the cameras did not uninstall successfully. If you are using mac, can you please please check below file path to see if the cameras are there: /Library/CoreMediaIO/Plug-Ins/DAL

Thank you, Iris - it worked. 

Hi @Iris 

Please give a solution for windows users.

Thanks

Thanks, this was very helpful. It worked.

Hi, can you please tell me where to type in the path that you mentioned? I'm using a Mac. Thank you.

Iris
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello, please refer to my screen shot. I hope this will help you. Thank you.

Iris_0-1642490104114.png

 

Boom! That totally worked! Thank you so much!

Thank you that was a good suggestion.

/Library/CoreMediaIO/Plug-Ins/DAL,都删除,卸应用,安装,有效 谢谢你

eddytajib
Listener

my caM IS not working

😭

post and done is still not working help meeeeeeeeeeeeeeeeeeeeeeee!!!!!!!!!!!!!!!!!!!!!!!!!!111