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Help! Zoom recording to the cloud instead of local computer!!! How to retrieve it?


I am begging you for help. I accidentally recorded my interview in the cloud instead of the local device and the quality that it downloaded it is very very bad and there is only one audio file for both voices I AM BEGGING YOU to help me retrieve the recording with separate audio files as well as the video that I recorded as I moved the host view MULTIPLE TIMES.

I need to retrieve the recording that is in the cloud and download the audio files SEPARATELY AS WELL AS THE VIDEO THAT WAS RECORDED FROM MY END as I moved the view MULTIPLE TIMES

ISSUE: Meeting recorded in cloud NOT in personal device - my fault. PLEASE HELP.

Please, please, please!!! this affects me tremendously.

I have already submitted a ticket but PLEASE tell me there is hope.

Thank you!