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Gallery disappears when screen sharing

Richard_Leggatt
Listener

Hi - I have just switched PCs (from Windows 10 to Windows 11) and have developed a new problem > when I share content on a second screen (e.g. PowerPoint slide show) my Zoom gallery window disappears on my main screen and I am left with just a floating control bar - I need to be able see all the meeting participants when sharing in this way as I often share my second screen throughout a meeting - any suggestions for fixing this? Help please!

1 ACCEPTED SOLUTION

chrismenard7
Community Champion | Customer
Community Champion | Customer

Have you checked if the use dual monitor feature is turned on? Here are the steps:

  1. Sign in to the Zoom Client.
  2. In the top-right corner of the Zoom Client, click your profile picture, then click Settings.
  3. Click the General tab.
  4. Select the Use dual monitors check box.

I attached a screenshot.

View solution in original post

6 REPLIES 6

chrismenard7
Community Champion | Customer
Community Champion | Customer

Have you checked if the use dual monitor feature is turned on? Here are the steps:

  1. Sign in to the Zoom Client.
  2. In the top-right corner of the Zoom Client, click your profile picture, then click Settings.
  3. Click the General tab.
  4. Select the Use dual monitors check box.

I attached a screenshot.

Great - thanks Chris - I knew it was probably a simple fix!  Thank you

this did not work for me

 

this didnt work for me either

 

Thank you for offering this solution. I have been working on this for three weeks.  I will try to see if this fixed it on Monday.

Did anyone else find a solution for this that worked ? The above didn't work.