Gallery disappears when screen sharing

Forum|Forum|3 years ago
October 17, 2022
3 replies
1 view

Hi - I have just switched PCs (from Windows 10 to Windows 11) and have developed a new problem > when I share content on a second screen (e.g. PowerPoint slide show) my Zoom gallery window disappears on my main screen and I am left with just a floating control bar - I need to be able see all the meeting participants when sharing in this way as I often share my second screen throughout a meeting - any suggestions for fixing this? Help please!

Screen sharing

Best answer by chrismenard7

Have you checked if the use dual monitor feature is turned on? Here are the steps:

Sign in to the Zoom Client.
In the top-right corner of the Zoom Client, click your profile picture, then click Settings.
Click the General tab.
Select the Use dual monitors check box.

I attached a screenshot.

chrismenard7Answer

Community Champion | Customer

Have you checked if the use dual monitor feature is turned on? Here are the steps:

Sign in to the Zoom Client.
In the top-right corner of the Zoom Client, click your profile picture, then click Settings.
Click the General tab.
Select the Use dual monitors check box.

I attached a screenshot.

R

Richard_LeggattAuthor

Newcomer

Great - thanks Chris - I knew it was probably a simple fix! Thank you

N

Nopales

Newcomer

May have found a solution...I had the same problem, intermittently, plus I just now switched to a Linux OS, so that change on top of all the AI features. I have to start a Zoom meeting, then click on the green shield icon in upper right hand of screen. Click on settings (gear icon), then share screen tab, then 3rd button down "show my Zoom Windows to other participants when I am screen sharing". Hope that fix might work for you!