Failed to Convert Recording Error

[Groundzero]

Got an error message Failed To Convert Recording 

I click on destination - see the large file - double click it and looks like downloading in cloud but cuts out and doe not convert. Help if any pne can please!  Is an important item 

Thanks Colin 

[CarlaA]

Hi @Groundzero thank you for posting for the first time and welcome to the Zoom Community!

I'm sorry to hear you're facing trouble converting your recording. I know tech hiccups can be frustrating.

The "Failed to Convert Recording" error can pop up for various reasons, but let's try to resolve it step by step.

Here's what you can do:

1. Sign Out and Restart: Start by signing out of Zoom on both the web and desktop applications. After that, give your machine a restart.

2. Manual Conversion Attempt: Once your machine is back up, sign back into the Zoom app. Follow these steps to convert the recording manually:

   • Open the Zoom desktop client.
   • Go to the "Meetings" tab.
   • Click on the "Recorded" tab.
   • Find the meeting with the recording you want to convert.
   • Click "Convert."

Let me know if that helps!

Carla,
Zoom Community Team