Showing results for 
Search instead for 
Did you mean: 

Disable Password Requirement?


I am a single user account and the owner of that account.


I have waiting rooms enabled.


But for some reason the password requirement is still checked "YES" and there is an unclickable locked icon next to that toggle.


I do not want a password requirement, please stop forcing me to have one.




Wondering if this is a new requirement as I'm having the same issue. I just had to switch my old Pro account to a new Pro account due to some fraud. My old Pro account allowed me to use just my personal meeting id if I had waiting room enabled. I wonder if the rules changed with new accounts because now I have the same problem as you.


I thought if you enabled the waiting room you did not have to have a password with your personal meeting id. Is this true?

Zoom Moderator
Zoom Moderator

Hey @KAC believe they're required according to the KB article on the May 2020: Passcode and security settings 


Zoom will require passcodes for meetings and webinars, including previously scheduled events. In addition to passcodes, we are also making the below changes:

  • Waiting Room will be enabled by default for the Personal Meeting ID for all account types.
  • Screen sharing will be limited to 'Host only' by default for Basic accounts.

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

Community Champion | Customer
Community Champion | Customer

@datadietz and @KAC,


Your "new account" might have the Passcode Requirement enabled at the Account level.  Look in this menu... Admin -> Account Management -> Account Settings, look for Meeting Passcode and PMI Passcode fields:


It's actually OK if these are enabled (blue switch with white dot to the right), but if it's LOCKED ON, then users can't change the setting.  UNlock the settings, and go back to your user account and you should be able to turn off that requirement.


Ray - / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !