Changing 'Locked by Admin' settings?

[Dnelson024]

Greetings,

I am the listed "owner" of a Pro Plan account, with two licenses, but the account was setting up by a previous employee (since left the agency). 

I have run into several meetings settings that are grayed out with the disclaimer "Locked by Admin" -- as the site owner, I should be able to change these, but I can't find any way to change that lock. More specifically, I tried to turn on file sharing via Chat and that setting is locked.

Any help would be appreciated. 

[sachinzoom]

Hello @Dnelson024 

If you are the new owner of the account, ( verify under Account Profile that you are the owner ), you should be able to go under Account management -> Account settings -> Meetings and remove the locks for the meeting features

If you are not the owner, Please work with Zoom support by opening a ticket.

Hope that helps

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[RachelGomez123 · Accepted solution]

If you're seeing a message that says "Locked by Admin" while trying to change settings in Zoom, it means that some features are restricted by your organization's Zoom administrator. In this case, you will need to contact your Zoom administrator and ask them to grant you permission to make the desired changes.

If you are the Zoom administrator and want to change the locked settings, you can follow these steps:

Log in to your Zoom account .

Click on "Account Management" on the left-hand menu, then click on "Account Settings."

Scroll down to the section labeled "Security," and click on "Edit" next to "Sign in to Zoom."

Check the box next to "Users must sign in to Zoom with the same email domain that their email address uses."

Scroll down to the section labeled "Meeting" and click on "Edit" next to "In Meeting (Basic)."

Make any desired changes to the settings, such as disabling the virtual background or changing the screen sharing options.

Click on "Save" to save your changes.

If you are unable to make changes to the locked settings, you may need to contact Zoom support for further assistance.

Regards,

Rachel Gomez

[Dnelson024]

Perfect. Thanks!

[CarlaA]

Hi @Dnelson024! I am happy you found these replies helpful 🙂

As a quick reminder, please accept the reply as a solution if it helped to solve your issue. 

Thank you!

Carla,
Zoom Community Team

[Dnelson024]

Done! Thanks for the quick, effective help!

[mydmorh]

I am having the same issues Ive tried everything do I open up a Ticket?