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Can't use virtual background without green screen for MacBook Air

fncp
Listener

I have met the requirements, i.e. having a Zoom version of 5.7.6. and a MacOS greater than 10.13. I am using the M1 chip. Still, I could not uncheck the option for I have a green screen. Please help!

1 ACCEPTED SOLUTION

Bri
Zoom Moderator
Zoom Moderator
2 REPLIES 2

Bri
Zoom Moderator
Zoom Moderator

Hi @fncp! What exactly happens when you attempt to uncheck "I have a green screen"?

 

https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements

Hello!

 

It has mentioned that I didn't meet the requirements.

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