cancel
Showing results for 
Search instead for 
Did you mean: 

Being asked for an authentication code but I never set up two factor authentication

plk076
Listener

On another Zoom account, when I try to log in Zoom asks me to enter a code from my authentication app or a recovery code, but I never set up two factor authentication for that account. How can I log in?

14 REPLIES 14

LisaSp
Listener

I'm having the exact same problem with one of our training webinar accounts. The code is being sent to an email inbox that I don't have access to.  Our help desk checked the settings in Zoom admin and see that 2-factor auth is turned off, but still I'm being prompted for a code. WHY? So far, they haven't been able to figure out what's going on or how to fix this.

jmbnpa
Listener

Having the same problem. 

nicholas3
Listener

The setting "Sign in with Two-Factor Authentication" remains ON even though I've toggled it OFF in Settings.  Settings continues to say it's off, but I'm asked to use a verification code each time I sign in.

Trainer1
Listener

Same here - it's highly frustrating
Zoom please sort this out

asternick
Listener

Us too - looks like this is a widespread problem

CedarHillsUCC
Listener

I too cannot have 2FA.  I am the sole tech support for the organization and I am not always near my phone.  we have two zoom accounts and the office admin is responsible for scheduling meetings.  She only works part time.  ZOOM  please fix this.  It is untenable.

 

TerryRodgers
Listener

Has anyone heard a fix for this? We have a lot of zoom emails, multiple daily zoom calls, and my team can't watch them every day.

 

I've been having the same issue

 

You need to disable the Personal Room passcode as his instructions below

This has fixed the issue for me 

 

 

 

JulianH said....

"My issue was initially due to an integration with a new CRM. I worked with the support team at Zoom and they were able to resolve it. It took some troubleshooting, but everything has been working perfectly for the past 3 months. I have the communication threads saved. I believe this is what ultimately fixed the issue: 

 

Can you please go to this link https://us02web.zoom.us/profile/setting and disable Personal Meeting ID (PMI) Passcode. Also, disable the same feature on this link https://us02web.zoom.us/meeting#/pmi/9254513183.  
Once done, you may lock the setting under your account settings - https://us02web.zoom.us/account/setting and then logout and log back in to your zoom app, calendar integrations and 17hats as well.

Is this the same as the OTP authentication? That's what I'm getting ask for a 6 digit code?

I just checked, and none of our webinar accounts have the Personal Meeting ID (PMI) Passcode toggle enabled. That can't be the problem for us.

 

This is a serious problem, Zoom. Our training facilitators have actually missed webinars they were supposed to conduct for our customers because they couldn't get in to their Zoom accounts. This makes us look very bad as a company in the eyes of our customers. So many people are asking you, Zoom staff, to fix this issue, and yet we hear only crickets. Do you not care? Maybe you'll start caring when it affects your bottom line and we all flee elsewhere.

oloruin
Listener

This isn't 2FA. At least, not strictly speaking.

 

This is the feature where if Zoom detects a "new" login for an account on a work-type-email, it will do a one-time 2FA-like code to the email on file for the account. At my workplace, those "diet 2FA" emails are getting blocked by our firewall. Yay! Features!

 

Our VOIP provider has a similar system, but their "diet 2FA" emails get through. It's only once per account per device, but if you can't interact with the email, it might as well be cryptolocker.

 

I have been able to use existing credentials to sign in on the desktop app without completing the "diet 2FA". My desktop app updated to 5.10.4, and it's still working for very basic stuff in the interim. (Schedule meetings, attend meetings)

 

Unfortunately, a lot of what I do, as IT, is schedule meetings for others (including extend recurring meetings that have ended) and fetch and forward attendance reports. The app does not do much for past events, except provide access to the recording URLs,  nor does it generate .ICS files.

JGRoy
Listener

We have the same problem. We asked our representative 2 weeks ago. We have no follow up.

shaybird
Listener

Same issue. This just started happening in the past month. It's a big problem. Zoom can you please fix this?! 

IrvinC
Listener | Zoom Employee
Listener | Zoom Employee

To resolve this, please contact Zoom Technical Support or raise a ticket with them and request for disablement of 2FA.