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Audio issues with MacAir 2020

ronganna
Newcomer
Newcomer

‎2022-01-24 06:20 PM - edited ‎2022-01-24 06:31 PM

Hello,

Just got a new Mac (with the new M1 chip)-- and for some reason the audio and speakers do not work once I connect with someone -- even after having tested the audio and speakers. These work on both google meeets and streamyard-- so I reckon it really has something to do with connection to my zoom.

 

And the audio/ speaker only worked once-- when I tried using it with another friend who has a Mac. Very strange.

 

I have already tried uninstalling and reinstalling the Zoom app a few times.

 

Any other ways to fix this by any chance?

 

Thanks,

Joanna

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-01-27 09:35 AM

Hey @ronganna, did you download the Zoom Client from https://zoom.us/download, where is says for Macs with Apple Silicon chips, click here to download? 

 

If not, suggest uninstalling Zoom and reinstalling for Macs with Apple Silicon chips ☝️ Would also suggest updating your MacOS if updates are available. 😄

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
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