Webinar Alternative Hosts Not Receiving Invitation Email

[lpeabody-park]

One of our Zoom users has scheduled an important webinar. She added multiple alternate hosts to the webinar, but none of them received the invitation email. Resending the invitation also does not work, although Zoom gives a message indicating the invitation was sent. Invitations are not in people's individual junk mail, nor caught by our corporate spam. Checking the email system shows the messages never arrived. However, other scheduled webinars' alternate host invitations work correctly. It's just this one critical webinar having a problem.

- Will an alternate host be able to start the meeting from the link that went to regular attendees, or does the alternate host invitation send a special link they need?

-Any ideas what could be causing the invitations not to be sent/delivered correctly? It's  not an issue with our corporate email system.

[Ray_Harwood]

Welcome to the Zoom Community, @lpeabody-park.

See this Zoom Support article on Alternative Hosts:

https://support.zoom.us/hc/en-us/articles/208220166-Designating-an-alternative-host 

Especially note the following in the Limitations section:

• The alternative host can start the meeting using the join link in the email or calendar invite sent to them by the host. The meeting will not display in the upcoming meetings list in the desktop client, mobile app, or web page for alternative hosts.

If you do not send them an invitation via Email like you would any other attendee, just know that they won't receive it directly from Zoom.  YOU have to send the meeting link to Alternate Hosts; that's the way it's designed.

[Terri_O]

I have a webinar series that requires registration. As a result, there is no 'Join' link - it's generated per-user when they register. When the Alternative Host tries to register, they get an error message saying "Host can not register".

What is the procedure for my Alternative Host to start the webinar?