Students unable to hear Bell I ring at end of meditation .. just my voice comes through.

[KMW1]

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice.  My voice is loud and clear but no other sound.  Need advice how to get both across.   Thank you!   KW   

[icrew]

Does turning on "Original sound for musicians" in the Audio section of your Zoom client preferences help?

[KMW1]

Yes. 

Thank you 

[Hondoe1950]

No.

I use a tibetan bowl to start meetings, and no one can hear it using Zoom. I hope this gets fixed.

[ljw313]

no. I am having the same issue with others hearing my meditation bell. Interestingly I can't hear if someone else rings a bell but I can hear them speaking. I have tried all audio profiles and none have solved the problem. Thanks

[MaryB2]

No.

[Sam412]

We were also using a Tibetan bell to start and end our meditations.  It was at first clunking; then we were able to get a better sound with original sound on; now it is not picking up the sound of bell or chimes at all even with original sound on or beta for musicians setting on.  How do we contact Zoom technical support for their assistance?  In the past, I was able to send Zoom an email.  I am not able to find that option now.  Thanks for any help you can offer.

[icrew]

Go to https://support.zoom.com/hc/en/contact?id=contact_us and scroll down to the "Still need help?" section and click the "Submit a ticket" button. 

[MaryB2]

Sorry, I didn't get response from Zoom either. But bells are now being heard with original sound on. I don't know what the beta setting is that you mentioned.