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Zoom AI Companion2024-09-19 05:05 AM
I just held a meeting with a client for about an hour. I definitely clicked record and we both heard the " this meeting is being recorded" But it is not in my cloud or on the computer. Can any one give me advice on how to recover it? Where it might be or what might have happened? Cos I can't get any help from Zoom. I have a paid account
2024-11-05 09:39 AM - edited 2024-11-05 09:39 AM
It’s frustrating when recordings seem to disappear. Here are a few troubleshooting steps that might help you locate the missing recording:
.zoom
or .tmp
—these are usually partial recordings that can sometimes be recovered.2024-11-12 06:43 PM
i had the same issue today.
I joined the meeting from a zoom link sent to me.
I hit record locally. There is nothing in my documents zoom folder.
As per your response above i logged into desktop zoom and no meetings show up there.
When i go to account management and reports it says-
500 Internal Server Error (-1)
I am devastated to not have this recording it was important to me.
Is there any other place it would save?
2024-11-13 12:17 PM
2 possible reasons -
The meeting host settings is disabled the recording or it is in default.
or your settings is disabled to record locally.
Please check your settings here.
you may ask the host if they have a copy of the recording.
2024-11-14 05:42 PM
@jrmagno if i go to account management
2024-11-18 09:55 AM
If you are not seeing the same option as I shown in the picture that only means that you do not have an admin access.
You joined a meeting as an attendee and not as a host, so you will need to asked permission from the host to record the meeting but it will be for the host to approve it.
If it is not recorded on cloud or local, then there is nothing we can do to recover it, only the timestamp of the meeting will appear in your history.
Regards,