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Background image not changing



I have been so frustrated! I uploaded some new images into my Zoom settings and changed my background image to a new one. The problem is that even after making this change, the old image is still the one showing up in my background. 


Why is this happening? I made the change, why is my change not taking effect, but holding on to the old image?


I tried going back into my settings multiple times to make sure I clicked on the new image I wanted, but it is not registering the change whenever I go to a Zoom meeting.


I hope someone can help me with this, because I don't know what else to do! This seems like a simple enough change to make, yet it is not working.


Participant | Zoom Employee
Participant | Zoom Employee

Hey there! Sorry to hear that you're having a hard time with changing your Virtual Background. I'm not sure why it's behaving that way and I couldn't replicate this on my side so here are a couple of recommendations that I have:

  1. Can you check that you have the updated version? (Zoom Client > click on your Profile Picture > Check for Updates). If need be, continue with the update. Then, log out and log back in. 
  2. If issue still persist I would suggest you submit a Support Ticket so we can take a deeper look at this issue.