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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

10DLC compliance for staffing company

metasense
New Member
New Member

‎2025-02-10 04:01 PM

We are subscribers for Zoom for past 4 months but we are not getting approval for 10DLC. We are not getting any good customer support and not able to resolve issues with zoom for 10DLC compliance. Any guidance would be helpful

Topics:
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4 REPLIES 4

Dee_S
Zoom Employee
Zoom Employee

‎2025-02-11 06:22 AM

Hi metasense,

Welcome to Zoom Community page! Referencing below our guides to setting up your SMS Campaigns.

SMS/MMS 10DLC Compliance
10DLC Campaign Creation Checklist
10DLC Best Practices

Also, we do have a dedicated support team for 10DLC who can answer your questions as you go through setting up your campaign. 

Phone Support
  1. Call 888-799-9666 ext 2.
  2. Enter your personal meeting ID and host key found in your personal profile on the web portal.
  3. Press 1 for 10 DLC Issues and Concerns.
Online Support
Alternatively, you may open a ticket through the web portal by following these steps:
  1. Navigate to the support ticket page.
  2. Use the following template to fill out the fields:
  3. Request Type: Technical Support
  4. Your email address: [your Zoom admin email address]
  5. Subject: Issue with SMS/MMS after 10DLC cutover
  6. Description: [please describe your issue, including the impacted phone numbers, the date the issue started, and the troubleshooting steps taken so far]
  7. Product: Zoom Phone or Contact Center
  8. Attachments: [if you have any screenshots of error messages, etc., please include them]

    Hope this helps!
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metasense
New Member
New Member
In response to Dee_S

‎2025-02-11 07:07 AM

Dear Dee_S:

Thank you for teh reply but we arenot gettign any help from the support number and now we are very much frustrated. Do you know any "Human" , "Real Human" coudl help ?  

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Dee_S
Zoom Employee
Zoom Employee
In response to metasense

‎2025-02-11 07:36 AM

I'm sorry to hear that, metasense. Actually our dedicated 10DLC line is answered live by our 10DLC team, I hope you can give that a try. Otherwise, please reach out to your dedicated Account Executive on the account and/or to your Customer Success Manager so they can help you much further and answer your specific concerns. 

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metasense
New Member
New Member
In response to Dee_S

‎2025-02-11 09:03 AM

Dear Dee_S

Unfortunately our Dedicated Accoutn Executive is unreachable. Could you provide alternate person or "Real Human" who could help ?

Thank you 

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