zoom unauthorized payment

[sarequl]

Hello,

I need help.

I got charged on my credit card $367.82 from Zoom. but I didn't have even an account in Zoom at that time.

It was an unauthorized payment.

I have tried to contact Zoom and create tickets 2 times about fraud payment. (27-5-2023 and another one at 04-6-2023)

They have specified a ticket system for this issue, meaning many people face the same problem.

I have waited that long but didn't get a single response from Zoom.

Does anyone know how to get a refund from them?

or nobody gets a response from them if create a ticket about unauthorized payment?

Please let me know what can I do.

Thank You

[ridhoekaputra]

I have the same issue, and I have also contacted Zoom, but I didn't receive any further information from them. They even disabled the live chat feature on my account. I am quite disappointed.