wrong VAT invoiced

[AndrasGC]

Hey everybody,

by upgrading I had to pay 21% VAT because of Spain. BUT: I am on the Canary Island who belongs to Spain BUT we have our own VAT of only 7%. 

So the invoiced amount is not correct. How can I contact Zoom per e-mail etcetera to make me the refund of the VAT difference? 

Thanks a lot

[Rupert · Accepted solution]

Hi @AndrasGC 

You can contact Zoom Billing Support or raise a web request:

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

https://support.zoom.us/hc/en-us/requests/new

[AndrasGC]

Thank you Rupert, I try it.

BR., Andras