Upgraded

[Bhathiya]

Even after upgrading, the account still shows as Basic.

I bought the monthly package. But it still seems like a basic account. I was charged LKR 3000

Please fix it for me quickly.. very urgent.

[Mandel · Accepted solution]

Hi @Bhathiya,

Welcome to the Zoom Community!

If you have a Pro account (paid), but your account is showing as Basic (free) or your meetings get cut off at 40 minutes, you may not have a license assigned to you or may be signed in to the wrong account.

You can check out this article on troubleshooting paid accounts still showing as basic. 

Cheers,

Zoom Community Team

** Edit: I did some further research and I think I have located your account. It seems that you have access to a Pro license. Can you please check and let me know if you need further assistance?

[MGSR]

Hi @Bhathiya!

Did you see the previous response?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @Bhathiya!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!