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christinen
Newcomer
Newcomer

I had scheduled a meeting then saw the 40 minute time limit was in effect since 5/22 even though the notification said it would be effective 7/15/22 (?).  So I purchased the upgrade for the meeting today, will the upgrade apply immediately to an already scheduled meeting?

3 REPLIES 3

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @christinen,

 

If the license is assigned to your email in the user management settings of your account, the upgrade will immediately allow meetings longer than the 40 minute limit for already schedule meetings. 

 

Assigning a license: https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-license

 

If you need more assistance, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

 

If this helped, please remember to click on the "Accept as Solution" button below.

christinen
Newcomer
Newcomer

Thank you Mr. Zoomtastic, very helpful response! 

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Thank you for choosing Zoom!