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ramans
Listener

‎2023-06-15 03:38 AM - last edited on ‎2023-08-11 02:04 PM by Zoom Moderator

Hello! I have a problem with use of my PRO account I'm paying since December, But I used it only once, Because my usual Basic account is also registerd to the same facebook. Can I acess it just with my email and a new password without facebook? Because Facebook is redirecting me always to the Basic account. But Im paying every month. Such a dissapointment... Hoping for your help!

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4 REPLIES 4

UltimateZoomie
Participant

‎2023-06-15 04:28 AM

hey @ramans, you can do any of these.

1. Delete your PRO account and upgrade your usual Basic account to PRO.

2. Just use your email and password you used to register your PRO account with.

Ultimate Zoomie (^.^)
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ramans
Listener
In response to UltimateZoomie

‎2023-06-15 04:35 AM

The problem - I can not acess my PRO account the pro-billing-mail is redirecting me to Facebook connected to the Basic account

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UltimateZoomie
Participant
In response to ramans

‎2023-06-15 04:39 AM

@ramans it would be better if you ask a zoom moderator like @Bri or a community champion like @Frank_TB 

Ultimate Zoomie (^.^)

Bri
Zoom Moderator
Zoom Moderator

‎2023-06-15 09:54 AM

Hi @ramans , are you needing the steps to add another login method? If so, they can be found here: https://support.zoom.us/hc/en-us/articles/202480323-Linking-your-Zoom-account-to-another-sign-in-met... 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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