cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

password

ramans
Newcomer
Newcomer

‎2023-06-15 03:38 AM - last edited on ‎2023-08-11 02:04 PM by Community Moderator | Employee

Hello! I have a problem with use of my PRO account I'm paying since December, But I used it only once, Because my usual Basic account is also registerd to the same facebook. Can I acess it just with my email and a new password without facebook? Because Facebook is redirecting me always to the Basic account. But Im paying every month. Such a dissapointment... Hoping for your help!

Topics:
0 Likes
4 REPLIES 4

UltimateZoomie
Specialist
Specialist

‎2023-06-15 04:28 AM

hey @ramans, you can do any of these.

1. Delete your PRO account and upgrade your usual Basic account to PRO.

2. Just use your email and password you used to register your PRO account with.

Ultimate Zoomie (^.^)
0 Likes

ramans
Newcomer
Newcomer
In response to UltimateZoomie

‎2023-06-15 04:35 AM

The problem - I can not acess my PRO account the pro-billing-mail is redirecting me to Facebook connected to the Basic account

0 Likes

UltimateZoomie
Specialist
Specialist
In response to ramans

‎2023-06-15 04:39 AM

@ramans it would be better if you ask a zoom moderator like @Bri or a community champion like @Frank_TB 

Ultimate Zoomie (^.^)

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-06-15 09:54 AM

Hi @ramans , are you needing the steps to add another login method? If so, they can be found here: https://support.zoom.us/hc/en-us/articles/202480323-Linking-your-Zoom-account-to-another-sign-in-met... 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes