how to remove payment method from zoom

[ComputerMan]

I would like to remove the payment method via pay pal

[Bri · Accepted solution]

Hi @ComputerMan ! To edit your payment method: 

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management then Billing.
3. Click the Billing Information tab.
4. Under Payment Method, click Edit.

[ComputerMan]

when i click edit under the payment method , it didn't show me any feature to remove or delete the payment method , just Change! 

[Djnzhx]

DELETE MY CREDIT CARD INFORMATION RIGHT NOW— THIS TYPE OF BUSINESS PRACTICE IS DESPERATE AND EMBARRASSING.

[Syahril0809]

how to remove that when account mail login zoom have been delete or migrate..?

[daria_gorod]

Same issue! Any solution?

[HWMProject]

Dear ZOOM moderator ! Please solve the issue ! I am unable to delete my credit card information from my account and your system at all ! Please help to do it ! You charged money from my card without of my permission !

[not-happy-user]

The support for Pro users (who have paid money for the service) is abysmal. There is no reason that a user shouldn't be able to delete their credit card info. If you are unwilling to do this, then give us a reasonable way to contact the Billing Department. It appears that being a Pro user doesn't give us access to any live people. Some things like credit card information should be an exception to this general rule. 

[Bri]

Hi, you can contact our billing team at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

[educators]

We have the same issue. We need to take out the credit card info there as maybe after 1 year we don't want to renew the package or the administrator will create new log-ins for new employees. Can the zoom team put an option for this? Since we paid for a yearly plan it's paid the whole year! There is no need to keep our information to secure renewal payments! Also, there must be an option where they have to ask if we are renewing the plan or not! All options has been changed. Before was great - as it gives us these options.!

[Mark89]

I am also facing the same issue. Firstly, they don't have a 24/7 support service. Secondly, they charged without any permission. Third, it has been repeated for the last two months. Fourth, I am unable to attach my card. After that chatbot said, "Generate a ticket for your issue. Our support team will be available on Monday from 12 AM (Pacific Time)."

[MGSR]

Hello @Mark89,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the inconvenience you experienced. Kindly reach out to our billing department for further assistance with your concern.

Thank you and have a great day.