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change email login

HughD1
Listener

How can you change your email login when the previous email account no longer exists? Support will only respond to the old email address.

2 REPLIES 2

RachelGomez123
Participant

Steps are given below-

 

Sign in to the Zoom web portal.
In the navigation menu, click Profile.
Under Sign In, click Edit next to Sign-In Email.
Enter the new email address. 
Enter your password (for accounts with work email sign-in method).
Click Save Changes.

 

Regards,

Rachel Gomez

MrsXX
Listener

Rachel Gomez, I follow your steps above however the system wants to send a code to the email address I no longer have access to.  My instructions are to contact support.  My plan does not allow technical support.  ???  Are there other options to address this very simple change.  I prefer not to create a new account for myself.