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cannot reach customer support by phone and auto-support is not helpful

EAKelley
Newcomer
Newcomer

‎2023-11-10 11:03 AM - last edited on ‎2023-11-20 12:46 PM by Community Moderator | Employee

I want to reduce the number of licenses on my Business account from 20 to 1. How do I do this?   

A happy customer is defined as someone who gets their questions answered quickly!  

Topics:
3 REPLIES 3

crissyd
Zoom Employee
Zoom Employee

‎2023-11-10 01:39 PM - edited ‎2023-11-10 01:42 PM

Hello @EAKelley ! You can either call our Billing Team (+1.888.799.9666 ext 3) or submit a ticket here. Please ensure that you're signed in order to submit a ticket.

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sarah_appdirect
Newcomer
Newcomer
In response to crissyd

‎2024-03-22 07:38 AM

I am not able to reach anyone at Zoom. I have filed multiple tickets and tried to reach our PoC Brian Warren directly. Not getting any replies. Please help. 

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