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basic package

LisaUnger
Newcomer
Newcomer

‎2023-08-24 03:45 AM

My billing says I'm paid up to date. It's still saying I have the free basic package. I don't understand why and I can't see how to talk to anyone to understand what is going on.

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1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-24 11:56 AM

Hi @LisaUnger thank you for posting for the first time and welcome to the Zoom Community!

 

I totally get how frustrating it can be when you're seeing something unexpected with your Zoom account. To get this sorted, please follow the steps in this article: 

Troubleshooting paid account still showing as basic

 

I hope this helps!

Carla,
Zoom Community Team

 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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