cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

basic package

LisaUnger
Newcomer
Newcomer

‎2023-08-24 03:45 AM

My billing says I'm paid up to date. It's still saying I have the free basic package. I don't understand why and I can't see how to talk to anyone to understand what is going on.

0 Likes
1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-24 11:56 AM

Hi @LisaUnger thank you for posting for the first time and welcome to the Zoom Community!

 

I totally get how frustrating it can be when you're seeing something unexpected with your Zoom account. To get this sorted, please follow the steps in this article: 

Troubleshooting paid account still showing as basic

 

I hope this helps!

Carla,
Zoom Community Team

 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes