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after payment the "professional" tariff has not been updated and does not work

Mickle
Newcomer
Newcomer

‎2021-08-23 05:09 AM - last edited on ‎2023-03-31 02:38 PM by Community Moderator | Employee 

 

I paid the bill for 5 days already. The payment is visible in the personal account. But conferences are limited to 40 minutes. How to activate a new tariff? Why can't I use the paid pro plan?

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RonniG
Zoom Employee
Zoom Employee

‎2021-08-23 06:27 AM - edited ‎2021-08-23 06:28 AM

Hello @Mickle,

Terribly sorry that you are experiencing this issue. Have you updated the user to the Pro plan in your Admin Portal => User Management => Users?

You can learn more here https://support.zoom.us/hc/en-us/articles/201363183-Managing-users#h_d07c6576-a030-4fad-8dad-4814fe8... - look for the section shown below.

Screen Shot 2021-08-23 at 7.26.41 AM.png

 

You may also refer to the below article which includes information and hyperlinks to answer questions or direct you to our billing team for assistance.

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

Thank you.