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account issue

neethuoet
Newcomer
Newcomer

‎2023-05-08 05:47 AM

i have done payment for pro account last friday ,but still my account is in basic plan .  i raised tickets but no one replay 

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2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-08 07:56 AM

Hi @neethuoet ! Have you assigned your license yet? https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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RN
Community Moderator | Employee
Community Moderator | Employee
In response to Bri

‎2023-07-13 12:52 PM

Hi @neethuoet was @Bri able to resolve your issue? If you're still having issues AFTER assigning your license, go to the Zoom desktop client, sign out and sign back in and see if you are licensed. 

 

To check, you can check within your Zoom client settings --> Profile

Screenshot 2023-07-13 at 2.50.07 PM.png

 

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