WHy is Zoom's Customer Service SO BAD?

[Somone111]

Because Zoom Doesnt care about their customers.
Only their money - thats all they care about.

[NFCC99]

Thank you! I've just waisted three hours of my life trying to reach them and just gave up.

[KimK1]

I Can not believe how long I’ve spent trying to fix problem with zero solution.  They need to close as a company they can’t handle problems with customers who are being billed yet not receiving services billed for! 

[mnez]

Same issue to me, @KimK1 . One of the worst customer experiences of my life. I'm waiting 3 months and counting for them to resume access to my Whiteboards. They claim the delay is do to 'testing'. OK, so a corporation takes 3 months to resolve a simple tech issue? Lies. They just aren't prioritizing my need because I pay annually, so they've already collected my money and they can skimp on service throughout the year. I asked for the $ back for the months that I can't fully use the product, and they only gave me a $20 credit lol. These corporate oligarchs need to be overthrown. This is just stupid. Anyone else leaving Zoom? https://www.around.co/ seems like a good option.

[Khb1]

I am actually working with my cc company to dispute the charges. I upgraded the account, but it still shows basic. I am looking for an alternative company. I am appalled by their lack of quality and support 

[Lmazzei]

Don’t expect to have access to tech support just because you have a paid account. I just tried getting help for the first time since I started this account over a year ago and not only did I have trouble reaching them but when I finally did, the line was crackly and I found out that my paid account doesn’t include tech support. I had to submit a ticket, and will have to do several meetings over the phone now until this is resolved. I’m probably going to cancel these anuses. 

[mnez]

What was your resolution?

[KimK1]

I have the same problem

[mnez]

I'm also disputing with my CC company. A tech savvy friend of mine uses https://www.around.co/. I'm going to check this out for 2025, and try to get refunded from Zoom. Did your refund work out? @Khb1 

[DCSforTnE]

I paid to add users but the system will not allow me to add them.  I've tried to reach them but no luck... No problem taking my money but can't deliver the service.  Had to cancel client educational webinars.  Lost revenue.  So frustrating. I've reached out to the Department of consumer affairs.   

This is a big problem when businesses take funds and fails to deliver the service

[Emanuelakh]

Because they got our money and that’s all that matters to Zoom! 

[Emanuelakh]

Just the lack of response from Zoom shows you how committed are they to their customers. I have had so many issues and their response is sending me pacifying emails. I’m seriously considering leaving zoom. 

[mnez]

Try https://www.around.co/. Did you switch to anyone else and would you recommend, @Emanuelakh?

[Emanuelakh]

I am in the process of fazing it out. They messed with me again by trying to make me pay double for a month. As soon as I get all the team members moved over to other platforms is hasta la vista baby! Zoom went downhill. They used to be good with customer service but they got very greedy! 

[Emanuelakh]

I am going to MS Teams. Teams has really improved. 

[ursprung]

I have open myriad tickets from tech issues to renewals with a discount (becuase of the MANY tech problems). They have ignored me. I am not looking ofr another company because Zoom's prices are not cheap for a small publication and they just DGAF about their customers.

[mnez]

Check out https://www.around.co/

[jdosher]

I can't believe how bad their customer support is. I'm currently in an idiotic infinite loop where the tech support person asks me the same questions I've already answered, with about 2 days per message/response. They don't even seem to be reading my responses. 

[mnez]

Same. I feel like I'm taking crazy pills. Leave zoom and try https://www.around.co/

[drmokie]

Because it's foreign based and run by total idiots with no education and not a good grasp of the English language.  This is not a friendly USA company.

[Emanuelakh]

If we all move away from Zoom they will get the message and actually might improve their service.

[TonyAndria32]

Here I am already looking for Zoom alternatives