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Don’t expect to have access to tech support just because you have a paid account. I just tried getting help for the first time since I started this account over a year ago and not only did I have trouble reaching them but when I finally did, the line was crackly and I found out that my paid account doesn’t include tech support. I had to submit a ticket, and will have to do several meetings over the phone now until this is resolved. I’m probably going to cancel these anuses.
I paid to add users but the system will not allow me to add them. I've tried to reach them but no luck... No problem taking my money but can't deliver the service. Had to cancel client educational webinars. Lost revenue. So frustrating. I've reached out to the Department of consumer affairs.
This is a big problem when businesses take funds and fails to deliver the service
Just the lack of response from Zoom shows you how committed are they to their customers. I have had so many issues and their response is sending me pacifying emails. I’m seriously considering leaving zoom.