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Urgent, can't reach support. Can't log iin after vanity url change.

thunger3
Newcomer
Newcomer

 

 

I submitted a request, as per the instructions, to change the Vanity URL. The URL was changed, and we updated the Alias in our SSO service, but the login still doesn’t work. Unfortunately, the SSO bypass for the super admin isn’t working either 😞 Now we are completely locked out. I can’t access my super admin account. I can’t contact support via chat because I don’t have a business-level subscription. I can’t submit a new ticket from a personal account because the auto-responder immediately declines it. Phone support is only available during the european time day (or I can’t find the contact info, since I don’t have access to my business account). All I have left is the broken SSO application and an authorized Zoom client on my Mac.I can provide any necessary documents  for my identification, could you please help me urgently restore the service? 

1 REPLY 1

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @thunger3,

 

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the inconvenience you experienced. You can check out this article for troubleshooting sign-in issues.

If you need further assistance, please let us know.


Mark
Zoom Community Team
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