cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Urgent, can't reach support. Can't log iin after vanity url change.

thunger3
Newcomer
Newcomer

 

 

I submitted a request, as per the instructions, to change the Vanity URL. The URL was changed, and we updated the Alias in our SSO service, but the login still doesn’t work. Unfortunately, the SSO bypass for the super admin isn’t working either 😞 Now we are completely locked out. I can’t access my super admin account. I can’t contact support via chat because I don’t have a business-level subscription. I can’t submit a new ticket from a personal account because the auto-responder immediately declines it. Phone support is only available during the european time day (or I can’t find the contact info, since I don’t have access to my business account). All I have left is the broken SSO application and an authorized Zoom client on my Mac.I can provide any necessary documents  for my identification, could you please help me urgently restore the service? 

1 REPLY 1

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @thunger3,

 

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the inconvenience you experienced. You can check out this article for troubleshooting sign-in issues.

If you need further assistance, please let us know.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?