Urgent: Refund Request for Unauthorized Automatic Renewal on Sept 19, 2025

[Kueitai]

Hello Zoom Customer Support,

I am writing regarding my account *********** and to request a refund for the recent automatic charge on September 19, 2025 for the Zoom Workplace Pro annual plan.

This charge was processed automatically to my credit card despite the fact that I had not decided to continue using that license. I have already deactivated the license in my account and the license has not been used since the renewal. For these reasons, I respectfully request a full refund of the automatic renewal charge.

As a business, I find the automatic one-year renewal and subsequent billing disappointing and not in line with reasonable expectations for subscription handling. I request that you review this matter promptly and process the refund as soon as possible.

Thank you for your attention and assistance.

Sincerely,

[Mandel · Accepted solution]

Hi @Kueitai ,

Please submit a request to Zoom Billing and explain your circumstances. Our specialists will need to review your account to determine whether you are eligible for a refund.

Best,

Zoom Community Team