Urgent Refund Request – Unintended Auto-Renewal Charged to Public Institution Corporate Card

[Dadadodo]

Hello,

My subscription was automatically renewed, but I did not intend to renew it.

It has been less than 24 hours since the charge was made.

Importantly, the payment was made using a corporate card from a public institution, not my personal card.

Because we are a government-funded organization, strict regulations prohibit personal or unintended use of institutional budgets.

This unintended charge may cause serious administrative issues, so it is essential that the payment be cancelled.

I have not used any paid features after the renewal.

Could you please provide a full refund for this unintended renewal?

If a full refund is not possible, I would appreciate any possible alternatives such as a credit refund.

Thank you for your understanding and assistance.

[Ray_Harwood · Accepted solution]

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

[MGSR]

Hello @Dadadodo! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Ray_Harwood's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing.

[Shiblukhan]

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@MGSR wrote:

Hello @Dadadodo! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Ray_Harwood's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing.

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