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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

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UG
Newcomer
Newcomer

‎2024-06-21 09:35 AM

Hello
I have tried several times to switch from my Basic account to the Pro account. Every time I try to save my credit card details, I get stuck in an endless queue and it doesn't go any further.

I have checked the data several times, my address is correct, the credit card details are correct.

What is the problem?

Topics:
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2 REPLIES 2

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-06-21 10:18 AM

Welcome to the Zoom Community @UG! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

We're sorry for the experience you encountered. May I know if you are getting any specific error message when you save your payment information?



Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-06-28 03:02 PM

Hi @UG 

Just following up regarding your concern.

We're glad that the issue was resolved and you were able to upgrade your account.

Should you need further assistance, please let us know.

Have a great day!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes